Offshore-only call handling may soon carry real risk
New FCC proposals are targeting how calls handled outside the U.S. are routed, authenticated, and completed. While nothing is finalized yet, companies relying solely on offshore call centers may face:
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Dropped or blocked calls under new routing requirements
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Compliance exposure without a U.S.-based handling option
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Poor customer experience if calls fail or require rerouting
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Pressure to rapidly adjust operations with little notice
Most companies aren’t replacing offshore - they’re adding a compliant fallback.
A plug-in U.S. fallback for your existing call center
We provide a U.S.-based answering and scheduling layer that integrates behind your current call center—only activating when needed.
Bullets:
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No need to replace your offshore team
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Seamless integration into your current call routing
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U.S.-based agents trained to your workflows
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Handles overflow, flagged calls, and U.S.-requested transfers
We don’t replace your offshore team - we protect it.
Our Services
ANSWER
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Answering hours:
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Mon-Fri, 6am to 7pm MST
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Sat/Sun, 6am to 6pm MST
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365 days per year
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Emergency routing on Thanksgiving, Christmas Day and outside of answering hours
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No background noise
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Inbound and outbound calls
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100% US-based agents
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Take messages
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Intake forms / lead qualifying
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Transfers/Conferences
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Answer basic caller questions
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No contracts - cancel anytime
$250 | month $1.79 | minute
CALENDAR
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Answering hours:
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Mon-Fri, 6am to 7pm MST
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Sat/Sun, 6am to 6pm MST
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365 days per year
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Emergency routing on Thanksgiving, Christmas Day and outside of answering hours
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No background noise
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Inbound and outbound calls
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100% US-based agents
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Take messages
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Intake forms / lead qualifying
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Transfers/Conferences
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Answer basic caller questions
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Schedule appointments using your website, Calendly or Acuity
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No contracts - cancel anytime
$350 | month $1.89 | minute
ROUTE
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Answering hours:
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Mon-Fri, 6am to 7pm MST
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Sat/Sun, 6am to 6pm MST
-
365 days per year
-
Emergency routing on Thanksgiving, Christmas Day and outside of answering hours
-
-
No background noise
-
Inbound and outbound calls
-
100% US-based agents
-
Take messages
-
Intake forms / lead qualifying
-
Transfers/Conferences
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Answer basic caller questions
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Job estimating
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Schedule service calls logging into Housecall Pro, Workiz, or Markate
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Customer setup
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Service area routing
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Lead follow-up (no cold calls)
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Website and graphic design assistance
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No contracts - cancel anytime
$450 | month $1.99 | minute
How You Add a U.S. Fallback Without Changing Your Operation
✅ No replacement required ✅ No workflow changes ✅ Live in days
1. You keep your current call center
Your offshore team continues handling calls as usual - no disruption, no replacement, no retraining required.
2. You forward calls to our U.S. team
We provide a dedicated line or routing option—calls forward to us only when needed. No system overhaul or complex integration required.
3. Calls forward to us only when needed
Based on your rules:
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Overflow or long hold times
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Flagged or restricted calls
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Customer requests U.S.-based support
4. We handle and resolve - seamlessly
We answer, schedule, dispatch, or transfer using your workflows - so your customers never notice a change.