HELLO!

Have you ever had your heater stop working and couldn’t get an HVAC company to answer their phone? Has your toilet overflowed and you couldn’t find a plumber available in the next few weeks? Did you wish you had someone around to help and let you know everything was going to be ok? THAT’S US!

The Service Center started as just an idea five years ago, and we've watched it grow organically and rapidly since then! It's an indescribable feeling watching our clients' small businesses grow and knowing we're a HUGE part of it. Having a supportive and fun team environment is very important to us, especially since we're all remote. Our vision is to create a win-win-win environment, where our business grows with our clients' businesses, and our agents grow right alongside them. This position is 100% remote, including all training. If you're the right fit, we'll invite you to shadow one of our agents for a half hour to get a 'day-in-the-life' view of what we do to make sure it's for you!

Click here to view the job requirements, then fill out the application below to get started.

Note - if any remote opportunities ask you to pay to get the job, it's a scam! We will never ask anyone to pay a fee to have a position with us.

APPLY BELOW

hear from the crew!

Dylan has been an exceptional member of The Service Center since 2021. He has a unique talent for thinking outside of the box to find solutions for every client. His extensive knowledge of our processes, particularly in outbound operations, and his ability to connect with customers make him an asset to our team.

“I'm grateful for the experiences and opportunities that The Service Center has provided me. It's more than just a job; it's family and friends.”

Dylan's passion for his work is evident in his dedication to providing excellent customer service. He has a calming presence and a genuine desire to ensure that every customer feels heard and taken care of. His kindness and patience are unmatched, and he always goes above and beyond to make sure everyone around him feels valued. One of Dylan's most impressive qualities is his accountability. He is constantly introspecting on his performance and works tirelessly to learn and grow from his experiences so that he can share his methods for reaching success with co-workers.

Outside of work, Dylan enjoys spending time with his loved ones, playing video games, and watching movies. He believes in maintaining a healthy work-life balance and encourages others to do the same.

To our clients, “We’re here to help. We appreciate a genuine connection, we feel a part of the team.”

In conclusion, Dylan's passion for technology, problem-solving, and customer service make him an invaluable member of The Service Center team. His dedication, accountability, and kindness are qualities that set him apart.

“Dude, suckin' at something is the first step to being sorta good at something.” - Jake the Dog (Adventure Time - John DiMaggio)

Emily has been at TSC since 2022. She resides in Commerce, TX. Her favorite color is black and she loves eating some queso!

When she's not at work you will probably find her at the gun range or building Lego sets. She has the sweetest dog named Bernadine.
Her favorite industries are carpet cleaning and HVAC.

What's your why? I enjoy helping people and being able to make someone's day. The satisfaction of making someone happy because we were able to schedule an emergency HVAC call or carpet cleaning when someone's dog gets sick.
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What does the service center mean to you? Success, support, and satisfaction. We are able to successfully help our clients out with their businesses. We are here to support both the clients and their customers all with the satisfaction of knowing we are here to help.

“TSC is special because unlike some jobs when they say family environment TSC really means that. I've never laughed harder than I have with my co-workers here. The supers also have an amazing support system. If something goes wrong I know my supers and co-workers have my back. TSC is a very special company, we are a team.”

To our clients, We are grateful that you trust us to be the first voice that your customers hear when they call. We are happy to help. Ask all the questions and Have fun along the way.

"You’re braver than you believe, and stronger than you seem, and smarter than you think." — A.A. Milne

Rachelle has been an asset to The Service Center since 2021. She has an incredible knack for paying attention to detail and a heart that won't let her rest until she knows the task is complete.

Rachelle enjoys Hiking, rock foraging, kayaking, fishing, cross-stitching, bike riding, and reading. Her favorite color is “Blue like the river”
Her adventurous spirit makes her a joy to be around.

Her favorite industry is plumbing. “ There’s so much I learn from each call, but my favorite aspect is helping customers find a solution in sometimes urgent situations. It’s always my goal to help a panicked customer feel calm and confident by the end of our interaction.”

What's your why? “It’s important for my work to be meaningful, to both myself and the people I interact with everyday. We have all been the person on the other line who feels the weight of the world on their shoulders, whether their furnace is not producing heat in the dead of winter, or a pipe has burst in their ceiling, having someone they can call who will pick up everytime, is essential to their well being. My why, is because I have the ability to help, and I know how it feels to need help.”

The Service Center is success, adaptability, progression, brilliance, support.

To our clients, “We know how hard it is to put the care of your business in someone else’s hands, but every time I talk to your customers, I’m talking to them as I imagine you would. With the systems we already have in place, and our desire to constantly create/implement further reaching systems, I hope clients realize how adaptable and driven we truly are!”

Chadwick founded TSC in October 2018
He was born in Washington D.C., made in Korea, and lives in Boise.
Outside of work, he enjoys fishing, hunting, building stuff, fixing things, swimming, and computer games. You might also find him reading a good professional development book or playing the piano or guitar.

His favorite industries include construction, HVAC, insurance, attorneys, chiropractors, and CPAs.

What's your why? - “After being self-employed for 20 years, I’ve seen my fair share of small businesses start and fail. Many fail because they lack just a few fundamental things that could easily have set them up for success. For big businesses, we expect them to answer the phone and have a live person who is competent and able to help us with our problems. With small businesses, it seems harder and harder each day to just get them to answer the phone anymore. Voicemail? They’re always full (not that they’d call you back anyway). The solution came to me one day while at lunch with a friend who was also self-employed. His phone was ringing off the hook. He was ignoring me, and I was buying his lunch! But I understood why and even commended him on his commitment to providing good service. I almost half-jokingly suggested that he just forward his calls to my secretary and I’d split the bill with him. He surprisingly accepted my sarcastic suggestion, so I made it a mission to figure out if it could be done. Now, several years later we are still growing, and make it a constant goal to revolutionize the way small businesses hire support staff. We’ve found the perfect solution to allow small businesses to grow with way less risk, liability, and financial commitment than hiring employees. This would help businesses answer every call, schedule every appointment, and provide the best possible customer service (win for customers); while doing better work, taking more time off for their family, and discovering THEIR “why” again - and learning to love their job (win for our clients); all while providing a safe, fun and engaging work environment for our employees to grow their careers, while working from home and taking care of their families (win for our employees). My why is to truly create and maintain a win-win-win relationship between our clients, their customers, and our employees in an ongoing effort to revolutionize the small business industries and create lasting positive change in as many lives as possible. “

“No one will ever fully understand the importance of The Service Center in my life, what it has done for me in terms of growth, as well as it is the biggest challenge I’ve ever had to face in running it. It’s taught me patience, love, how to be more understanding, and forgiving and yet still recognize when it’s important to be bold (but not overbearing), stern but still fair, and how to fight tooth and nail in defense of those I care about (my family, my friends, and my employees). The Service Center to me is the place I can go to feel supported, loved, valued, and safe. It’s also the place where I can go to be challenged, tested, overcome my shortcomings, learn to improve each day, hear success stories from agents and clients that inspire me to be better, and so much more. It’s my baby, my livelihood, and in my mind, the most perfect symbiotic relationship of a true win-win-win for all involved that I’ve ever seen or been a part of. “

“One thing that is very special to me is the fact that I’ve been privileged to watch the children of some of our agents grow up and be a small part of their lives. It’s fun to have people over for parties and the little kids think I’m some kind of TV star because they only ever see me on the monitor screen.”

To our clients, “We’re a small business helping small businesses. We get it. Come to us directly if you’re ever questioning things, concerned, unhappy, or confused. We’re more than happy to work with you on creating solutions to problems and finding new ways to excel. On the other hand, if things are good, your team is doing well, and you’re happy with how things are going then be sure to say something! Let the team know! They need positive feedback MUCH MORE OFTEN than negative feedback! Try your best to catch them each day doing something RIGHT and make sure to recognize/reward the good behavior far more often than just the bad.”

“You may only be one person in the world, but for one person, you may mean the world to them.”

Andrew has been a part of the Service Center’s team for just over a year. He excels in upselling and is the kind of person who makes you want to smile.

Andrew enjoys spending time with his kids and is the BEST dad. He plays lots of trivia and Jeopardy. Andrew is a sports fan through and through and is quite the movie buff! His favorite color is black and he loves BBQ.

His favorite industries are carpet cleaning and plumbing. “To make someone feel good by knowing that their carpets, floors, and stairs will be cleaned or giving someone a piece of mind that their plumbing issue will be taken care of is gratifying”

What's your why?” I love helping! I try to bring positive energy to every interaction. A smile here or a joke there can go a long way in making another person feel better.”

The Service Center is professionalism, convenience, and efficiency.

“The people are what makes us special. We are small but mighty! Everyone here seems to genuinely care about doing their best and making our clients' lives easier.”

To our clients,” Customers remember the first impression. We are the FIRST VOICE your customers will hear and our professionalism and smiles can go a long way in giving the customer the best experience and ensuring they will use us again.”

“Try to be a rainbow in someone else’s cloud.” — Maya Angelou

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